Job Description

Your tasks

• As Customer Care Student you are the contact person for all LimeSurvey customers and those who want to become one.
  
• You will answer enquiries via chat and e-mail.
  
• You provide information about our products and memberships.
  
• You process incoming tickets and support our customers throughout the entire customer life cycle.
  
• You collect customer feedback and help to optimise internal processes.
  
• You take care of our knowledge base and the LimeSurvey manual.

Profile

• You are enrolled at a university (full-time).
  
• You are already familiar with the area of customer care.
  
• SaaS is not a foreign word to you.
  
• You have a heart for our customers.
  
• You work independently and in an solution oriented manner.
  
• You are tech-savvy and Open Source enthusiastic.
  
• You speak good English, otherwise German and/or French.
  
• You are communicative and enjoy working in a team.
  

We offer

• Varied, interesting and challenging tasks
  
• Participation in a young, growing team
  
• Room for creativity and your own ideas
  
• In-depth LimeSurvey knowledge
  
• Individual training opportunities
  
• Long-term prospects
  

LimeSurvey