Job Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

We are hiring for multiple roles across a variety of teams within Revenue Operations. These teams are responsible for GTM operations, resource architecture and incentive compensation, process optimization and revenue tooling, insights and revenue excellence, regional operations and incubation. These roles include but are not limited to Revenue Operations Specialists/Manager/Leads.

*We are currently seeking candidates to join multiple Revenue Operations Teams within the Revenue team at Shopify. If any of the qualifications listed align with your skills and experience, we highly encourage you to apply. 

Post- Sales Operations Lead:

• Help define and execute on the Post-Sales strategy for our platform in the Shared segments, in close collaboration with cross-functional partners in the craft, product, launch engineering, sales teams, etc
• Design and implement processes to improve merchant experience through automation, setting clear KPIs, and monitoring craft performance.
• Collaborate closely with our Operations, Data, Enablement, Tool and Product teams to identify merchant success KPIs, monitor what is working, automate processes, and drive innovation for success.
• Utilize data and analytics to identify insights and trends to optimize our merchant success activities.
• Advocate for our organization’s success with cross-functional teams, ensuring that the strategy and initiatives are well-understood and effective.

Revenue Operations Specialists:

• Drive sales growth through business planning. Partner with sales leadership, globally, on the outlook and performance of the business and leverage business insights to benchmark performance and make suggestions on current and future actions based on key drivers, opportunities, and/or risk.
• Build sales productivity assets, facilitate business and funnel reviews, represent analytics requirements and needs of sales teams to cross functional partners
• Conduct deep dive analysis on global sales performance and build narratives and forecasts in partnership with regional revenue operations.
• Manage global sales programs that deliver sales capacity, capabilities and initiatives that augment field sales capabilities to meet and exceed sales targets.

Senior Revenue Operations Specialist, Solutions Engineering:

• Define processes for the Solutions Engineering craft, optimizing systems and reducing complexities to enhance sales performance and customer experience.
• Optimize key processes and capabilities for technical discovery, solutioning, and demos showing the art of the possible
• Enable orchestration between Solution Engineers, Account Executives, Professional Services, and our Launch teams.
• Localize capabilities into craft, tailoring Revenue organizations strategies and processes to meet the specific needs and context of the Solutions Engineering team.
• Advocate for the Solutions Engineering craft across Revenue Operations, identifying and resolving operational challenges to boost seller efficiency and revenue profitability
• Assume ownership of the Solutions Engineering craft role guidance, ensuring it effectively supports the team’s strategic objectives
• Manage the Solutions Engineering craft community engagement, keeping them updated on new capabilities, updates, and issues.
• Champion a multitude of projects spanning various teams within the Revenue Organization, with the potential to influence the entire sales pipeline from lead generation to merchant success, by collaborating with cross-functional stakeholders from data, development, learning & development, and third-party tooling.

Qualifications for the Roles

Post Sales Operations Qualifications: 

•  Minimum of 4 years of experience in merchant success leadership and/or operations roles.
• Proven ability in driving growth and optimizations through an operationally excellent merchant success or post-sale organization.
• Experience leading cross-functional teams and aligning processes.
• Strong communication skills and experience building relationships across all levels of an organization.
• Familiarity with Salesforce or a similar CRM platform, along with marketing automation platforms
• Strong analytical skills; able to utilize merchant data to draw insights and drive improvement.

Traditional Revenue Operations Qualifications: 

• Minimum of 6 + years experience in a revenue revenue excellence, sales operations, revenue operations and/or go to market strategy disciplines
• Proven track record of developing and implementing revenue and growth strategies for multi-product SaaS or eCommerce/FinTech businesses
• Analytical – you are able to dissect a sales forecast and identify the implications, risks, and inconsistencies and identify where actions / programs / analysis is needed
• Revenue Systems and Process Experience – You understand how B2B / SaaS sales processes and workflows run across the marketing, sales development and field sales funnels and their underlying systems

Senior Revenue Operations Specialist, Solutions Engineering Qualifications:

• 5+ years of program/project management, sales, marketing, sales excellence, sales enablement, or operations
• Proven experience working with a Solutions Engineering organization.
• Experience with core Revenue stack technologies, including but not limited to Salesforce, Salesloft, and Seismic
• Strong understanding of go-to-market strategies and sales enablement needs is a plus