Job Description

Zendesk is looking for an experienced Enterprise Account Executive, based in the UK, who will be responsible for customer acquisition, adoption and growth within the enterprise segment. You will drive sales execution with accounts in your territory by establishing new executive level relationships and cultivating existing relationships. The role requires collaborating and coordinating with senior management, customer success, professional services and being a product subject matter authority.

You will ultimately be responsible for your own success within the territory, ensuring top line growth, via new logo acquisition and customer adoption, whilst providing the best sales experience possible for our customers and prospective customers.

You will possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with you and the team. You should also have a demonstrable ability to think strategically about customer businesses, product and technical challenges they face with the ability to build and convey compelling value propositions that are informed and differentiate Zendesk value.

Responsibilities

• Create new relationships and close new business throughout each organisation.
• Manage and develop a subset of Zendesk Enterprise clients.
• Establish C-level executive sponsorship.
• Partner closely with Business Development Representatives, Customer Success and marketing and coordinate account planning activity across your account base.
• Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict and quantify business opportunities.
• Ultimate point of accountability for all customer issues & opportunities.
• Track and execute critical activities ensuring deals progress through the buyer’s journey to successful outcomes.
• Effectively advise & influence customers through consultative selling techniques.
• Collaborate with your team colleagues to support the one team mindset

Requirements

• Bachelors degree or equivalent work experience
• Experience selling to VP & C level executives in enterprise scale organisations
• 8-12 years of software selling experience; SaaS required
• Track record of success against quota.
• Leading & closing complex sales-cycles using solution selling techniques, collaborating with wider teams across the business.
• Strong interpersonal & presentation skills.
• Proficiency using Salesforce.com, Google Suite, Clari among your daily tools.
• Every high-tech sales role requires a set of “right behaviours” which ultimately comes down to being a person of integrity, accountable, customer-centric, authentic and possess the curiosity to learn.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experiences. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely too.
This role involves attending our local office once a week, though the specific in-office schedule will be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavours to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.